Downtime cost as a first-class object, rolled up across every site.
SMMS (Smart Maintenance Management System) structures downtime cost, tenant isolation, and reliability-program data (criticality, ISO 14224 failure history, FMEA risk bands) the same way at every site — an operations leader gets one consistent data model to review, not per-location spreadsheets to reconcile.
What does an operations leader need across multiple sites?
An operations director reviewing performance across sites needs numbers that are comparable — the same downtime-cost definition, the same failure-coding taxonomy, the same risk-scoring method — not five sites each running their own spreadsheet conventions. They also need confidence that one site's data can't leak into another's under a shared account structure, and a consistent way to review what any AI-assisted action touched, no matter which site it happened at.
Four capabilities, consistent across every site
Downtime cost as a first-class, site-level object
Downtime events carry a real estimated-cost field, and site-level summaries roll that cost up per location — downtime cost is a queryable number on your dashboard, not a custom field someone bolted onto a spreadsheet.
Row-level isolation enforced at the database, not the app layer
Tenant isolation is enforced by database row-level security, not application-code checks alone — the same defense-in-depth model applies whether you run one site or many under one account structure.
Security & data governanceA reliability program you can roll up across the operation
Criticality scoring, coded failure history, and FMEA risk bands are the same connected data model at every site — an operations leader reviewing the program isn’t comparing incompatible spreadsheets from each location.
The reliability suiteAI actions logged the same way everywhere
Every governed AI-initiated action is recorded to an audit ledger before it executes, using the same catalog-driven policy at every site — an operations review of what AI touched is one query, not a site-by-site reconciliation.
How AI is governed in SMMSA monthly operations review
An operations director overseeing several sites under one account — modeled here on Meridian Fabrication Works, a synthetic demo tenant — opens the executive dashboard for a monthly review. Downtime cost rolls up by site from the same estimated-cost field every site's events carry, so one location's number means the same thing as another's. One site's Cooling System asset class shows a PM-compliance dip tied to a coded failure cluster; that site's RCFA and FMEA follow the identical structure as every other site's, so the director can compare its risk trend directly against a site that isn't struggling. Reviewing what AI touched that month — a handful of drafted PM updates, all pending or accepted — is one audit-ledger query, not a per-site follow-up email.
Limitations
SMMS is pre-revenue with no deployed customer sites — every capability claim on this page is about what the product does today, not about cross-site adoption outcomes that don't exist yet to cite honestly.
- SMMS does not generate an executive narrative or board summary automatically — the dashboards surface structured numbers; building the narrative around them is still a human task.
- Estimated downtime cost is exactly that — an estimate captured at event logging, not an automated integration with a separate financial system.
Frequently asked questions
Can I see downtime cost rolled up across multiple sites?
Yes — downtime events carry a real estimated-cost field, and site-level downtime summaries aggregate that cost per site, so a multi-site rollup is a query against real structured data, not a manual reconciliation of per-site spreadsheets.
How is data kept separate between sites or business units under one account?
Tenant isolation is enforced with database row-level security, not application-code checks alone — a defense-in-depth model, so a bug in application logic isn’t the only thing standing between one tenant’s data and another’s.
What security and compliance posture does SMMS have?
See the Security page for the current, exact wording — SMMS holds SOC 2 Type I and Type II reports in the Security trust services category. This page does not restate compliance claims independently; treat /security as the canonical source.
Does SMMS give me a consistent reliability program view across every site?
Criticality scoring, coded failure history (ISO 14224), and FMEA risk bands are the same connected data model everywhere in SMMS — a site doesn’t get a different taxonomy than another site under the same tenant, so a cross-site comparison is comparing like with like.
Related pages
See a multi-site rollup on your own operation.
Request a demo and we'll walk through downtime cost, tenant isolation, and the reliability program across a tenant shaped like your sites — or take the free RMI QuickScan first to see where your program stands today.